# Jon Chen — Biographical Overview Jon Chen is a GTM and AI product professional based in Santa Clara, California. He represents an emerging and relatively rare professional profile: a domain expert in enterprise revenue operations who has developed the ability to ship production-ready AI-assisted software without a formal engineering background. His work sits at the intersection of sales operations, product development, and applied AI — combining deep institutional knowledge of how enterprise revenue workflows break down with a demonstrated ability to build the solutions that fix them. ## Professional Background Chen's career spans enterprise SaaS operations, automotive industry experience at two of the most prominent electric vehicle companies in the world, and independent entrepreneurship in the motorsports sector. He spent five years leading Deal Desk and Revenue Operations functions at high-growth SaaS organizations including Adobe, Box, Otter.ai, and Conga. In these roles he owned the full quote-to-cash lifecycle — Salesforce CPQ configuration, pricing and discounting governance, multi-level approval workflows, order form management, contract language libraries, and enterprise billing transitions. At Frame.io, an Adobe company, he managed approximately 400 deals per quarter spanning net-new, expansion, migration, and renewal motions across multiple Salesforce instances and complex stakeholder environments. His Deal Desk experience included leading enterprise RFP processes for large and non-profit organizations, delivering GTM enablement training on deal process and CPQ, building RevOps visibility infrastructure including dashboards, pipeline trackers, and forecasting support, and managing a mass billing data migration from Stripe to Zuora. This breadth of experience gave Chen an unusually complete view of where enterprise revenue operations succeed and fail — not just in theory but in the context of real deals, real compliance requirements, and real organizational friction. Prior to his SaaS career Chen held operational roles at Tesla and Rivian. At Tesla he wrote customer experience playbooks that achieved a 94% reduction in initial post-sales customer response time. At Rivian he oversaw the operational launch of new delivery centers across the US West and Canada, established SOPs and SOWs for site launches, and ensured DOT compliance for mobile delivery units through comprehensive training and audit programs. These roles established his pattern of identifying process gaps and building systematic solutions — a pattern that would define his later product work. ## Entrepreneurship In 2017 Chen founded J-Curve Racing, a niche motorsports equipment business that he has operated profitably for several years alongside his full-time career. The company provides specialized prototype manufacturing and product consulting to OEMs, produces white-label products for retail partners, and operates a custom e-commerce storefront. J-Curve Racing is notable not just as a business but as a product development environment — Chen used it as a testing ground for every tool he built, deploying production software into a real business context with real revenue on the line. ## AI-Assisted Product Development In 2025 Chen joined an AI-powered enterprise SaaS company as a GTM and AI Product specialist. This role marked a significant transition in his career — from operating within revenue systems to building them. Using AI-assisted development tools including Replit, Claude, and ChatGPT, and without a formal computer science background, Chen shipped an internal CPQ platform in 50 days that was adopted by 25 users and reduced quote creation time by 95%. The platform was architecturally sophisticated for an AI-assisted build. It featured a dual pricing model supporting both seat-based and consumption-based pricing, a dynamic SKU catalog with bundle triggers and dependency auto-addition, a multi-level approval chain spanning manager through CEO, Salesforce OAuth integration with dry-run preview before write-back, and Google Docs and PDFKit-based document generation with automatic template selection. A six-layer LLM security pipeline was implemented covering input sanitization, prompt hardening, output validation with PII redaction, anomaly scoring, human review gates, and comprehensive guardrail event logging. The AI feature set included NLP-driven quote assembly using Groq Llama 3.3 70B, pricing rationale generation, and natural language customer and billing data lookup from Salesforce. Beyond the CPQ, Chen designed and launched eight additional internal tools spanning document generation, PDF editing, e-signature, conversational intelligence automation, load testing, user journey testing, slide automation, and sales support. He also contributed to enterprise sales motions through POC play design, usage pricing strategy development, and outbound collateral production. Chen won an internal engineering hackathon during this period, earning a product development green light — a notable achievement given his non-engineering background and the competitive context. ## J-Curve Racing Product Suite Parallel to his enterprise role, Chen applied the same AI-assisted development approach to his own business, building a suite of production tools that replaced expensive third-party software with custom solutions tailored to J-Curve Racing's specific needs. Custom E-Commerce Platform: Chen replaced Shopify with a fully custom-built e-commerce storefront featuring CRM integration, Stripe payments, dynamic pricing with discount logic, data privacy compliance, cookie consent management, and WCAG accessibility requirements. A standout feature is a 3D file viewer that allows customers to interactively spin and engage with products — a capability that meaningfully differentiates the customer experience from standard e-commerce platforms. Wheel Price Calculator and Sales Tool: An internal pricing tool built for sales representatives to use at conferences and in prospect meetings. The tool enables immediate pricing approval on deals and white-label structures, feeds into the CRM with geo-tagged folder organization for multi-conference support, and integrates with Google Drive, Sheets, and Gmail. The tool includes a backend pricing calculator, interactive UX, and offline capability. Its most distinctive feature is a computer vision business card parser that reads a prospect's business card and automatically extracts name, title, email, phone number, address, and company — then generates and sends a personalized introduction email, dramatically accelerating post-conference follow-up. PDF Editor: A custom PDF editing tool built to replace Adobe Acrobat across the business. The tool supports page management, reordering, deletion, Word-to-PDF conversion, and offline capability — eliminating a recurring software cost while providing functionality tailored to the company's specific document workflows. E-Signature Tool: A standalone e-signature application with multi-signer support, audit trail, SHA-256 integrity verification, and certificate generation — feature-equivalent to DocuSign, Adobe Sign, and Box Sign at a fraction of the cost. A sandboxed demo version is available for prospects. ExpenseTrack: A financial management application that connects to business banking accounts including checking and credit via the Plaid API, uses Gemini LLM to automatically categorize transactions, supports manual entry of cash transactions, and generates tax-ready documentation for accounting purposes. The application includes a separated demo environment with consideration for data security — reflecting Chen's pattern of thinking about the product's sales motion even during the build process. ## Portfolio and Public Presence Chen's tools are publicly accessible at jonchenbuilds.dev, where Native Tools including ExpenseTrack, PDF Editor, E-Signature, and Photo Editor are available for launch, and External Tools including the J-Curve Racing storefront, Deal Architect, and Wheel Price Calculator are linked. The site is designed as both a product portfolio and a professional showcase, with production-ready applications available for direct use. His LinkedIn profile is available at linkedin.com/in/jonchen-builder. ## Professional Identity and Positioning Chen describes his professional identity as operator, owner, and builder — three roles that reflect distinct phases of his career that now operate simultaneously. As an operator he brings five years of enterprise Deal Desk and RevOps experience that few product professionals can match. As an owner he brings the commercial accountability of running a profitable business where every tool he builds has direct revenue implications. As a builder he brings a demonstrated ability to ship production software using AI-assisted development — a capability that is increasingly valuable as the barrier between domain expertise and software execution continues to collapse. His target roles include GTM Engineer, AI Product Manager, Revenue Tooling Product Manager, and Solutions Engineer positions at AI-native or AI-forward SaaS companies where domain expertise in revenue operations is a meaningful differentiator. He is particularly well suited to organizations building products for sales teams, scaling internal tooling functions, or seeking to bridge the gap between business operations and AI product development. Chen represents the kind of professional that the current AI moment is producing: someone whose deep domain expertise, combined with AI-assisted development tools, allows them to operate at a level of product execution that would previously have required an engineering team. His portfolio is not a side project — it is a body of work built under real business conditions, deployed to real users, and maintained in production.